Booking Terms

These are the simple terms for booking a massage with Botica Spa, at Casa Botica or at your hotel, villa, Airbnb or home. Booking with us means you agree to them.

How to book

You can book online with the Book button on this site, or over WhatsApp at +52 984 268 7428. Either way, tell us the treatment you want, your preferred date and time, the number of people, and where (Casa Botica, or your hotel, villa, Airbnb or zone). A booking is only confirmed once Botica replies to say so; a request or a hold on its own does not guarantee the slot. Same-day bookings are welcome with at least 4 hours’ notice.

Prices and payment

All prices are in Mexican Pesos (MXN). The price on our price list is the price you pay. Playa del Carmen and Playacar use our standard menu. The rest of the Riviera Maya has its own menu. Both are published in the full price list. You can pay by card online, Apple Pay and Google Pay included, or in cash in pesos, US dollars or euros.

When you book online, we place a hold on your card. In Playa del Carmen and Playacar the hold is a deposit of $1,000 MXN per appointment, or the full amount if you prefer. In the rest of the Riviera Maya it is the full amount. Nothing is charged until Botica confirms your time. We have 4 hours to do it, counted between 9:00 and 21:00. If we can’t, the hold is released and we email you.

Your card is saved with our payment provider, Stripe, for the balance and for the cancellation policy below. We never see or store your card number. You pay the balance on the day of your massage: in cash with 5% off, or to the same card if you ask. We never charge it on our own.

What we bring, what you provide

We bring everything: a professional massage table, clean linens, cream or oil and music. All you need is a space of roughly 3×2 meters and, ideally, a comfortable room temperature. Please let us know in advance of any allergies, injuries, or health conditions so your therapist can adapt the session safely.

Cancellations and changes

Botica works by appointment only. When you book, we hold that time for you and the therapist is there whether or not you arrive. That is why we ask you to confirm the day before.

• 24 hours before your appointment, we email you two buttons: Confirm or Cancel.
• Cancel there and we refund what you paid, minus the payment processor's actual fee (never more than 5%). A hold we haven't captured yet is released in full.
• Confirm, and from then on a no-show or a cancellation is charged at the full price of the service. What you already paid counts toward it.
• No reply? We send a second notice. If we still hear nothing 4 hours before, the appointment is cancelled and the deposit is not refunded.
• Bookings made less than 24 hours ahead count as confirmed from the moment we accept them.
• Rescheduling is free up to 6 hours before.

By paying, you authorize Botica Spa to charge your saved card for whatever is missing from the full price of the service. That happens only if you confirmed your appointment in the 24-hour email and then did not show up or cancelled. Bookings made less than 24 hours ahead count as confirmed from the moment we accept them. If we ever have to cancel on our side, we will always offer you a new time or a full refund of anything paid in advance.

Respect and safety

Our therapists are certified professionals. Botica Spa provides therapeutic and relaxation massage only. Any inappropriate behavior will end the session immediately, with no refund.

Questions

Message us on WhatsApp at +52 984 268 7428 or email boticaspa@gmail.com. See also our privacy policy.